Returns handling with GLS
I prepared and verified the Amazon and Kaufland returns flow using GLS labels.
From a customer request to a return label
I prepared and verified the Amazon and Kaufland returns process using GLS. The process combines request verification, shipment data preparation, transaction approval, and label forwarding to the appropriate channel. Each step addresses a specific returns case.
Case review before execution
Before a label is created, the request data and existing documents are verified. Determining whether a label has already been created prevents the same paid transaction from being repeated. Only after verification can the case proceed to approval.
Creating a label after approval
The prepared process requires human approval of the operation. Upon approval, a label is created for the agreed-upon return. Pre-execution inspection allows for the assessment of the data and scope of the operation before the shipment is ordered.
The correct tracking number and destination
I added checks for tracking numbers and label delivery. The label and tracking details must reach the right case on the sales channel. A final check confirms that the customer can use the return label.
Refunds remain a separate decision
The workflow helps process returns. Deciding whether to issue a refund remains a separate step requiring its own checks. The implemented label workflow includes cost checks, data validation and confirmation of completion.
Scope of implementation
- Checking the case and existing labels before execution.
- Creation of a label after approval and forwarding to the appropriate channel.
- Tracking number checks and protection against duplicate label purchases.
The returns agent is up and running. Creating a label requires human approval, and the refund decision remains a separate step.
The brand name is withheld on request. This description explains the work without disclosing customer data or internal materials.
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